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Authentication

To access the JIT Portal, you log in through your organization's Prism URL. Both SSO users (Google, Microsoft, custom OIDC) and standalone username/password users can access the JIT Portal.

Login Flow​

  1. Navigate to your organization's Prism URL -- Open your organization's Prism URL in your browser (e.g., https://yourcompany.prism.cloudkeeper.com).
  2. Authenticate -- Log in using one of the available methods:
    • SSO -- Click the SSO button (e.g., "Sign in with Google", "Sign in with Microsoft") to authenticate through your organization's identity provider.
    • Username and password -- Enter your Prism credentials directly.
  3. Select the JIT Portal -- After authentication, you are redirected to the application selection screen. Click JIT Portal to access it.
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The identity providers available on the login page are configured by your organization's admin in the Admin Portal.

Troubleshooting​

"Unable to authenticate" or blank page​

  • Verify you are using the correct organization Prism URL
  • Confirm with your administrator that your user account exists in Prism
  • Check that your organization's identity provider is configured and active (for SSO users)

Redirect loop​

  • Clear your browser's local storage for the Prism domain
  • Try using a private/incognito browser window
  • Ensure cookies and JavaScript are enabled in your browser

Identity provider error​

  • Verify your credentials are correct at the IdP login page
  • Confirm your account is not locked or disabled in the identity provider
  • Contact your administrator if the IdP configuration may have changed

For additional help, see Troubleshooting: Login Issues.

Next Steps​